Frequently Asked Questions
Your guide to ordering the loudest music on earth.
How long does shipping take for my order?
Standard shipping typically takes 3-7 business days within the domestic region. International shipping can take 2-4 weeks depending on the destination and customs processing.
What is your policy on pre-orders?
Pre-ordered items will ship on or near the official release date. If your order contains both pre-order and in-stock items, the entire shipment will be held until the pre-order item is available.
Can I return a vinyl record or CD if I change my mind?
We accept returns on media items only if they are unopened and still in their original shrink-wrap. Defective items can be exchanged for the same title within 30 days of purchase.
How do you ensure my vinyl arrives safely?
We use heavy-duty, reinforced cardboard mailers specifically designed for vinyl records to prevent corner dings and seam splits during transit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and various regional digital wallets to ensure a secure checkout process.
How can I track my package?
Once your order ships, you will receive an automated email containing your tracking number and a link to the carrier's website to monitor your delivery progress.